Refund Policy

1. What This Policy Covers

• Education programmes and course access (including the subscriber Education area)
• Premium analytical tools and data subscriptions
• Educational resources, guides and downloadable digital content

2. 14-Day Cancellation Window

• 2.1. You may request a full refund within 14 days of purchase, provided you have not accessed or completed the paid content.
• 2.2. Access is counted from the moment your login credentials are issued and first used.
• 2.3. Where you have started the programme, we may issue a partial refund at our discretion, calculated on the portion of the material not yet accessed.

3. Digital Content Waiver

By purchasing and immediately accessing digital education material, you acknowledge that you have expressly requested immediate delivery and that you lose the right to cancel once the content has been accessed in full. This waiver applies only to the content actually accessed, not to the entire order.

4. Subscriptions and Renewals

• 4.1. Recurring subscriptions may be cancelled at any time from your account or by contacting us.
• 4.2. Cancellation stops the next renewal. The current paid period is not refunded unless you cancel within the 14-day window and have not accessed the content.
• 4.3. We will confirm cancellation in writing.

5. When a Refund Is Not Available

• Requests made more than 14 days after purchase.
• Programmes that have been substantially completed or downloaded in full.
• Accounts suspended or terminated for breaching our Terms and Conditions, including sharing or reselling access credentials.
• Third-party purchases made directly with a prop trading firm, broker, or any product not sold by PropFirmStats.com.

6. Faulty or Undelivered Access

If you paid but never received your access credentials, or the content does not work as described, we will fix it or refund you in full regardless of the 14-day window. Contact us with your order reference and we will respond within two business days.

7. How to Request a Refund

• Email support@propfirmstats.com with the subject line "Refund Request".
• Include the email address used at checkout, the order or transaction reference, and the reason for the request.
• We acknowledge every request within two business days and aim to decide within five.

8. How Refunds Are Paid

Approved refunds are returned to the original payment method, including cryptocurrency payments where that was the method used. Please allow up to 10 business days for card and bank refunds to appear. Cryptocurrency refunds are calculated at the value received at the time of purchase, less network fees.

9. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. We will work with you to resolve it. Accounts subject to an unresolved chargeback may have their education access suspended while the dispute is reviewed.

10. Your Statutory Rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you, including UK consumer law where you are a UK resident.

11. Contact Us

Questions about this policy, or about an order:

The Londonfx Ltd — PropFirmStats.com
Email: support@propfirmstats.com